SimSlot — Privacy Policy

This Privacy Policy describes how the online store simslot.gr collects, uses, stores and protects the personal data of its visitors and customers.

The protection of your personal data is important to us. Data processing is carried out in accordance with the General Data Protection Regulation 2016/679, known as the GDPR, as well as the applicable Greek legislation on personal data protection. The GDPR applies to the processing of personal data, whether this is carried out electronically or by other organized means.

1. Data Controller

The data controller responsible for the processing of personal data is:

SimSlot / simslot.gr
Responsible Person: Stamatios Panou
Address: Agiou Georgiou & Eftychias 6, Aspropyrgos, West Attica, P.C. 19300, Greece
VAT Number: 074651303
GEMI Number: 046011822000
Phone: +30 697 442 2790
Email: info@simslot.gr

2. Personal Data We Collect

When visiting or using simslot.gr, we may collect the following data:

Identification and contact details

Full name
Email address
Phone number
Billing address
Shipping address

Order details

Products purchased
Order number
Date and value of purchase
Payment method
Shipping details

Invoicing details

Full name or company name
VAT number
Tax office
Business address
Invoice issuance details

Technical usage data

IP address
Device type
Browser
Operating system
Pages visited
Date and time of access

Communication data

Messages sent through the contact form
Email communications
Support, return or warranty requests

3. Purposes for Which We Use the Data

Personal data is used exclusively for lawful and specific purposes, such as:

Processing and completing orders.
Shipping products to the address you provide.
Issuing receipts, invoices and other lawful documents.
Communicating with you regarding your order.
Managing requests for returns, withdrawal, repair or warranty.
Providing technical or commercial support.
Improving the operation, security and performance of the website.
Complying with the business’s tax, accounting and other legal obligations.
Sending informational or promotional messages, only where you have given your relevant consent.

4. Legal Basis for Processing

The processing of personal data is based on the following lawful bases:

Performance of a contract

For completing orders, payments, shipments, returns and customer support.

Legal obligation

For complying with the business’s tax, accounting and commercial obligations.

Legitimate interest

For protecting the security of the website, preventing fraud, providing technical support and improving our services.

Consent

For sending newsletters, advertising messages or using non-essential cookies, where required.

5. Who Has Access to the Data

Access to personal data is limited only to the persons or partners strictly necessary for the provision of our services.

We may transfer data to:

Courier companies or transport companies for product delivery.
Payment providers, banks or electronic transaction services.
Accountants, tax consultants or invoicing partners.
Website hosting, technical support and security providers.
Email, newsletter or communication service providers, where used.
Public authorities, where required by law.

Our partners are required to process data exclusively for the purposes assigned to them and in accordance with applicable legislation.

6. Transfer of Data to Third Countries

As a general rule, personal data is stored and processed within the European Union or the European Economic Area.

If third-party providers outside the EU/EEA are used, data transfers are carried out only where the appropriate safeguards provided by law are in place, such as adequacy decisions or standard contractual clauses. The European Commission states that international transfers of personal data must be accompanied by appropriate safeguards, such as adequacy decisions or standard contractual clauses.

7. Data Retention Period

Personal data is retained only for as long as necessary for the purposes for which it was collected.

In particular:

Order and invoicing data is retained for as long as required by tax and accounting legislation.
Communication data is retained for as long as necessary to handle the request and for a reasonable period after its completion.
Warranty and return data is retained for as long as required to support the product, prove the transaction and protect lawful rights.
Newsletter data is retained until you withdraw your consent or unsubscribe from the relevant list.
Technical data and cookies are retained depending on their purpose and the duration stated in the Cookie Policy.

8. Data Security

We take appropriate technical and organizational measures to protect personal data from loss, unauthorized access, alteration, disclosure or destruction.

These measures may include:

Use of a secure SSL connection.
Limited access to data only by authorized persons.
Regular software and security system updates.
Use of secure hosting and payment providers.
Application of data minimization and access limitation principles.

9. Cookies

The simslot.gr website may use cookies and similar technologies for its proper operation, to improve the user experience, to analyze traffic and, where consent is given, for advertising or promotional purposes.

Cookies may be categorized as follows:

Essential cookies

Required for the basic operation of the website, such as the shopping cart, user login and security.

Analytics / statistics cookies

Used to understand website traffic and user behavior.

Functionality cookies

Allow the website to remember user choices and preferences.

Advertising / marketing cookies

Used to display relevant advertisements, only where the relevant consent has been given.

The user may configure or disable cookies through their browser or through the relevant cookie consent mechanism, where available on the website.

10. Newsletter and Commercial Communication

Informational or promotional messages are sent only where the user has given consent or where permitted by applicable legislation.

The user may unsubscribe from the newsletter at any time, either through the unsubscribe link included in the emails or by sending a request to:

info@simslot.gr

11. User Rights

According to the GDPR, every natural person has the right to be clearly informed about the collection and use of their personal data, in accordance with the principle of transparency.

As a data subject, you have the following rights:

Right of Access

You have the right to request information as to whether we process personal data concerning you and to receive a copy of such data.

Right to Rectification

You have the right to request the correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request the deletion of your personal data, where permitted by law.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your data.

Right to Object

You have the right to object to the processing of your data where such processing is based on legitimate interest.

Right to Data Portability

You have the right to request to receive your data in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal.

12. Exercising Your Rights

To exercise any of the above rights, you may contact us at:

Email: info@simslot.gr
Phone: +30 697 442 2790
Address: Agiou Georgiou & Eftychias 6, Aspropyrgos, West Attica, P.C. 19300, Greece

We will make every possible effort to respond to your request within the legal deadline.

13. Right to Lodge a Complaint

If you believe that the processing of your personal data violates applicable legislation, you have the right to lodge a complaint with the competent supervisory authority.

In Greece, the competent authority is the Hellenic Data Protection Authority, which supervises the application of the GDPR, Law 4624/2019 and Law 3471/2006.

14. Links to Third-Party Websites

The simslot.gr website may contain links to third-party websites. The business is not responsible for the content, security or privacy policies of those websites.

Users are advised to read the privacy policies of each third-party website they visit.

15. Minors

The website and services of simslot.gr are intended for adults or for persons making purchases with the consent of a parent or legal guardian.

We do not knowingly collect personal data from minors without the necessary consent.

16. Changes to this Privacy Policy

This Privacy Policy may be modified or updated at any time in order to reflect changes in legislation, our services or the operation of the website.

The current version will always be available on the simslot.gr website.

17. Contact

For any question regarding this Privacy Policy or the processing of your personal data, you may contact:

Last updated: 02/05/2026

(+30) 697 442 2790

Privacy Policy & GDPR Compliance